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Policies of Wolf Hollow Publishing & SmartDivorce.com
Privacy PrivacyIf you purchase a product from SmartDivorce.com, personal information such as name, address, e-mail address, telephone number and credit card number will be collected by Wolf Hollow Publishing, the company that owns and maintains SmartDivorce.com, using secure servers provided by Mals-e.com, which has its own privacy policy that you may review. If you purchase a book or other product from SmartDivorce.com your information will be used to process your purchase and to ship your order. You will receive e-mails from us to let you know that we received your order and that your order has been shipped. In addition, if we have any difficulty processing or shipping your order, we will contact you by e-mail or telephone notifying you of the difficulty and requesting your assistance. Once your purchase order is collected and a paper copy printed, it is deleted from our secure server. A paper copy of your order is maintained for internal use by Wolf Hollow Publishing. Credit Card InformationIf you purchase a product from SmartDivorce.com and pay for your purchase using our online shopping cart, your credit card information will be collected. SmartDivorce.com uses the shopping cart services provided by Mals-e.com. Your information will be temporarily stored on the secure servers provided by Mals-e.com until we collect it. At that time, it will be deleted from the secure server and a hard copy maintained in the sales files at our offices. We will process your credit card transaction using Novus, a merchant account provider, and ICVerify, software that allows us to communicate directly with Novus to authorize the charge to your credit card. Your E-mail AddressIf you purchase a product from SmartDivorce.com, subscribe to our electronic newsletter or log in to use the message boards we will collect your e-mail address and add it to the appropriate database for the service you have requested. Your e-mail address will not be shared with any other entity for any purpose, provided however that if SmartDivorce.com is sold the e-mail database maintained by SmartDivorce.com will be transferred to the new owner to maintain business operations and avoid an interruption of service for SmartDivorce.com. The e-mail addresses of customers who purchase books or special reports will not be included in the transfer of information to a new owner. Mailing ListsSmartDivorce.com maintains an e-mail newsletter which requires a person to subscribe before receiving a copy through their e-mail address. The e-mail newsletter is double opt-in meaning that a person has to submit his or her e-mail address and reply to a confirmation e-mail to begin receiving the newsletter. A subscriber may unsubscribe from the e-mail newsletter by using an unsubscribe e-mail address which will be in every issue of the e-mail newsletter. A page on the SmartDivorce.com website will also provide a method for unsubscribing to the e-mail newsletter. The unsubscribe process is a single opt-out process which requires only the submission of an e-mail to the unsubscribe address. SmartDivorce.com does not approve of nor participate in any bulk e-mail or SPAM e-mail programs. CookiesCookies are text files that a server sends to your computer to assist the server in providing you with a more useful experience on our website through our shopping cart. SmartDivorce.com uses cookies as part of its shopping cart to enable a shopper to move freely throughout the shopping cart and the SmartDivorce.com website without losing information that a shopper may have already entered into the cart. This makes it possible for a shopper to add something to his or her cart, continue shopping and then check out with all the selected items in one cart. Website Log FilesJust as every other website does, SmartDivorce.com maintains a log file containing specific information about the visitors to our website. The information collected by the log file is analyzed in-house to help us understand which sections and pages are more popular than others and discover where we need to make our site more useful for you and future visitors. The information collected in our log files is general information that tells us the Internet domain from which you accessed our website, your IP address, the type of browser and operating system you are using, the date and time of your access, the pages you visited and the address of the website, if any that you used to link to SmartDivorce.com. Information About Children's PrivacySmartDivorce.com is committed to the safety of children. Children under 18 may not participate in any sweepstakes or contests on SmartDivorce.com. Children under the age of 18 should ask a parent for permission before providing or sending any information to SmartDivorce.com. Sweepstakes, Contests, Free OffersFrom time-to-time SmartDivorce.com may provide sweepstakes, contests or free offers for the benefit and enjoyment of our visitors. If you participate in the sweepstake, contest or free offer, you are providing us with consent to collect and store your information for purposes of the event and to share that information with the member or organization that sponsored the event. Children under 18 may not participate in any sweepstakes, contest or free offers on SmartDivorce.com QuestionsIf you have any questions about this privacy policy, you may send an email to us using our Mail Form or write to us at Wolf Hollow Publishing, 14107 Wolf Drive, Rogers, AR 72756. Guarantee/RefundWolf Hollow Publishing and SmartDivorce.com want you to be happy with your purchase. If there is a problem with an order, please let us know and we will promptly investigate and try to resolve the problem. If you are dissatisfied with a product for any reason, please return it to us in its original, resaleable condition with the a copy of the invoice for a full refund of the product purchase price, less shipping costs. Shipping charges are not refundable. The accuracy of the shipping address, e-mail for electronic products or a physical address for products, is the responsibility of the purchaser. Wolf Hollow Publishing and SmartDivorce.com are not responsible for misdirected or undeliverable mail or e-mail due to orders processed with illegible, incorrect or unreadable addresses provided by the customer, or due to movement or change of address by the customer and where local, state or federal regulations prohibit and have governing expiration policies for forwarding mail. Additional shipping charges will apply to any order that must be reshipped. Web Site Customer ServiceWe want you to be satisfied with our customer service, our products, and our company's integrity. We have been in business since 1997 and online at SmartDivorce.com since 1998. If you have any questions about SmartDivorce.com, Wolf Hollow Publishing, or our products, we want to know. Call us at 479-925-4391 or send us a note using our Mail Form. Sales or Use TaxIf your state charges use tax for products purchased through mail order or the Internet, please report to your state's taxing authority your use tax owed on your purchases from SmartDivorce.com. Reporting and paying use tax is the responsibility of the purchaser. Neither Wolf Hollow Publishing nor SmartDivorce.com will bear any responsibility or liability for failure to report or pay use tax to any purchaser's state taxing authority. Wolf Hollow Publishing is located in the Benton County, Arkansas and charges sales tax of 6.125% on all sales of products delivered to or ordered from anyone within Arkansas. ShippingWolf Hollow Publishing and SmartDivorce.com ship most orders within two business days of our receipt of the order. Orders are usually shipped via United States Postal Service (Media Mail). If you want your order shipped via Priority Mail, Express Mail or other special service, you would be subject to a higher shipping fee. Larger orders are frequently shipped via FedEx Ground. Shipping charges for personal orders start at $2.00 per order for the first item with each additional item adding 1.00 to the total shipping cost. There is no additional shipping charge for electronic products. Shipping charges on larger institutional orders may vary. Please contact us for a quote. Web Site Content All the content on this site is safe for children to view. SmartDivorce.com adheres to the guidelines established by the
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